D&S Custom Conversions RV Service Policies

At D&S Custom Conversions, we are committed to providing professional, reliable RV repair, upgrade, and maintenance services. The following service policies help ensure clear communication, consistent service, and a positive experience for all customers.

These policies apply to all services performed by D&S Custom Conversions unless otherwise stated in writing.

Service Rates

Labor is billed at the current standard hourly rate.

Current Service Rates

Shop Labor Rate: $145 per hour
Mobile Service Rate: $165 per hour

Labor is billed based on the actual time required to perform diagnostics, repairs, and service.

Certain specialized work or large projects may require a written estimate or project agreement.

Mobile Service & Portal-to-Portal Billing

D&S Custom Conversions offers mobile service for customers who prefer on-site RV repair or whose RV cannot easily be transported.

Mobile service is billed using a portal-to-portal billing method.

Portal-to-portal billing means that service time begins when the technician departs for the service location and ends when the technician returns from the service location.

This includes:

• Travel time to the service location
• Time spent diagnosing or repairing the RV
• Travel time returning from the service location

This structure allows mobile service to be offered fairly and consistently across different service locations.

Mobile service calls are subject to a one-hour minimum service charge.

Mobile Appointment Cancellation Policy

Mobile service appointments require travel time and scheduling commitments. To ensure efficient scheduling and availability for all customers, the following cancellation policy applies to mobile service calls.

Customers who need to cancel or reschedule a mobile service appointment are requested to provide as much advance notice as possible.

If a mobile service appointment is cancelled after the technician has departed for the service location, the customer will be billed for travel time incurred up to the point of cancellation at the standard mobile service hourly rate.

If the technician has already arrived at the service location at the time of cancellation, the minimum service charge may apply.

These policies help ensure that service availability remains fair for all customers and that scheduled service time is not lost.

Service Location Requirements

For mobile service appointments, the customer is responsible for ensuring that the RV is located in a safe and accessible environment for repair.

The service location must provide:

• Adequate working space around the RV
• Safe ground conditions
• Reasonable access for tools and equipment
• Compliance with local regulations or property rules

If the location is unsafe or unsuitable for repair work, the service may need to be rescheduled or relocated to the shop.

Diagnostic Services

Many RV repairs require diagnostic work before the cause of a problem can be determined.

Diagnostic time is billed at the applicable hourly labor rate.

Customers may request an estimate prior to repair; however, final repair costs depend on the findings of the diagnostic process.

Customer-Supplied Parts

To ensure quality, compatibility, and warranty support, D&S Custom Conversions does not install customer-supplied parts or equipment.

All parts and materials used for repairs and upgrades must be supplied by D&S Custom Conversions or purchased directly through approved suppliers.

Estimates & Additional Repairs

Estimates are provided when possible; however, due to the complexity of RV systems, hidden issues may be discovered during repair.

If additional repairs are required beyond the original scope of work, the customer will be notified for approval before proceeding whenever practical.

Scheduling & Service Availability

Service appointments are scheduled based on technician availability.

While every effort is made to accommodate scheduling requests, immediate or same-day service may not always be available.

Customers are encouraged to schedule preventative maintenance and repairs in advance, particularly during peak travel seasons.

Payment Terms

Payment is due upon completion of service unless otherwise agreed to in writing.

Accepted payment methods may include:

• Cash
• Check
• Credit or debit card
• Electronic payment methods

Large projects or custom work may require deposits or staged payments.

Workmanship Warranty

D&S Custom Conversions stands behind the quality of its workmanship.

Repairs performed by D&S Custom Conversions may carry a limited workmanship warranty. Warranty terms vary depending on the nature of the repair.

Manufacturer warranties apply to parts and equipment supplied through their respective manufacturers.

Warranty coverage does not apply to:

• normal wear and tear
• improper use or operation
• lack of maintenance
• damage caused by external factors

Inspection Disclaimer

Inspections performed by D&S Custom Conversions are visual, non-invasive inspections of accessible components at the time of service.

Inspections do not include the removal of walls, flooring, panels, or permanently installed components unless specifically authorized.

Hidden issues may exist that cannot be detected during a visual inspection. Inspection reports reflect the condition of the RV at the time of inspection only.

Limitation of Liability

RV systems are complex and may contain hidden defects or prior repairs that are not visible during service.

D&S Custom Conversions is not responsible for pre-existing conditions, hidden damage, or failures unrelated to the work performed.

Customers acknowledge that RV repair and modification work may involve unforeseen conditions that can affect repair timelines or costs.

Storage & Abandoned RV Policy

RVs left at the D&S Custom Conversions shop for service or repair must be picked up within a reasonable time after the customer is notified that work has been completed.

Customers will be notified when service work is finished and the RV is ready for pickup.

RVs not picked up within 7 days of completion notice may be subject to a daily storage fee.

Storage fees may apply when:

• Repairs are completed and the RV has not been picked up
• The customer delays pickup without prior arrangements
• The RV remains on the property for an extended period after service completion

If an RV is left on the property for an extended period without communication from the owner, D&S Custom Conversions reserves the right to pursue appropriate remedies as permitted by applicable laws regarding abandoned property.

Customers are encouraged to arrange timely pickup or communicate any scheduling conflicts.

Customer Access During Repairs

For safety and efficiency, customers are generally not permitted to enter or access the RV while repairs or service work are actively being performed unless authorized by the technician.

RV repair often involves tools, electrical systems, mechanical components, and other conditions that may present safety hazards.

To ensure a safe working environment and prevent interference with ongoing repairs:

• Customers should avoid entering the RV during active repair work
• Children and pets must be kept clear of the work area
• Any requested access to the RV should be coordinated with the technician

D&S Custom Conversions will gladly review repairs, demonstrate completed work, and answer questions once service has been completed or when it is safe to do so.

Acceptance of Service Policies

By scheduling service, approving an estimate, or authorizing repairs, the customer acknowledges and agrees to the service policies outlined above.

These policies are intended to ensure consistent service, clear communication, and a positive working relationship with our customers.

D&S Custom Conversions
RV Repair • Upgrades • Mobile Service
Serving Eugene to Portland and surrounding areas